First class service and a mention in dispatches

We couldn't run our business successfully without using the services of the Post Office and Royal Mail who deliver the majority of our orders. They are by far the best value carrier for the items we sell (although we confess to using couriers for wholesale and bigger orders as the numbers just wouldn't add up otherwise).

What's more, we have had no parcels go missing over the past year (we always use a signed for service) and the very few that have been delayed have all turned up at the correct destination or have eventually been returned to us as undeliverable. That's surely not too bad a record!

Since we are such a small operation, we take our parcels to the post office ourselves on a daily basis for dispatch to customers in all corners of the UK and a variety of overseas destinations. We also use the post office for business banking as it is so convenient.

Our local Forfar post office in West High Street  is where we conduct most of our business and has the advantage of being only five minutes walk from Frockery HQ with a large car park close by for when things get heavy (including the rain!) That means we have got to know the staff pretty well and we feel they deserve a bit of appreciation at the end of another busy year as they service the seasonally long queues and keep on smiling in the face of adversity, which unfortunately includes some unseasonal grumpiness from a minority of customers.

So a big thank you from the Frockers for another year of first class service to the delightful Diane, the fabulous Frances, the lovely Elizabeth and jaunty young John! You know all of our business (but in a nice way).

first class post office mugs

While we are obviously loyal to Forfar, sometimes we venture into other post offices of necessity when we are out and about on Frockery business, and a few of these notably go the extra mile for their customers.

When in Dundee, we make a point of using either Blackness Road or Arklay Street post offices as both have friendly, helpful and efficient staff and we can park easily. We have also noticed on more than one occasion how patient they are with elderly and disabled customers.

The main Arbroath post office, which is installed in Haq's newsagents, is another favourite as we are often in the town, it is easily accessible and the staff are invariably polite and helpful. Montrose and Brechin are the other two Angus towns whose post offices we use on an occasional basis and, although there are sometimes sizeable queues towards the end of the day, we have no complaints about the service from either.

Finally, we feel that Laurencekirk post office deserves a special mention in dispatches (literally!) since the most recent consignment we sent from there (last week, during a blizzard) was delivered to a happy customer in London at 9am the very next day! It's a recently refurbished shop and post office combo and the staff and locals always have time for a chat, belying the town's undeserved 'mile of misery' reputation! Our outgoing parcels fared bettter than us, as it happens, as we thought we might be there for the duration when the frockmobile got stuck in the snow and had to be dug out by three beauticians from Pamper Zone (who didn't break a nail between them) and an obliging man with a truck load of grit.

Wanna break out of the city to search for adventure? * Visit Laurencekirk! Looking for an efficient service with a smile and good humour? Visit any of the above. And it's well worth remembering that if we don't use them (for stamps, passport services, banking, road tax and the myriad of services they provide locally), we could lose more of our local post offices which provide a vital lifeline service for small communities.

* We are proud to have frocked Barrie Masters, legendary lead singer of Eddie and the Hot Rods! (Shameless self promotion, we know, but every little helps)